Last updated: September 28, 2026
We want you to love every piece you get from Dot Lady. If something isn’t right, here’s how returns and refunds work.
Return Window
You have 14 days from the delivery date (or pickup date, for local orders) to return an item for a refund or exchange. Items received outside this window can’t be accepted.
Eligibility
To qualify for a return, items must be:
- Unused and unworn, with tags still attached
- In their original packaging
- Free of damage, stains, or alterations
Non-returnable items (for hygiene reasons):
- Earrings and other pierced jewelry
- Items marked “Final Sale”
How to Start a Return
- Message us on WhatsApp or use the contact form on our site with your order number and reason for return.
- We’ll confirm eligibility and give you next steps.
- Local Indianapolis customers: drop the item off in person — no shipping cost.
- Shipped orders: mail the item back to the address we provide. Return shipping is covered by the customer, unless the item arrived damaged, defective, or incorrect — in that case, we cover it.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact page
Exchanges
Want a different size or color instead of a refund? Exchanges follow the same 14-day window and process, subject to availability of the new item. If the replacement costs more or less, we’ll follow up about the price difference.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with a photo. We’ll cover return shipping and send a replacement or refund at no extra cost.
Sale Items
Items purchased at a discount follow the same return policy unless marked “Final Sale,” which are non-returnable.
Questions
Reach us anytime via WhatsApp or the contact page — we’re a small, local team and usually respond within a day.